Trading Standards Officers
in the Western Isles are warning consumers to be careful when dealing
with doorstep sellers of goods.
A spokesperson for the Comhairle said: “Some doorstep sellers
are genuine - however some aren’t. There simple do’s
and don’ts which can help consumers in dealing with doorstep
sellers”.
Do’s:
- If in doubt, just say ‘No thank you’ and close the
door.
- Find out the name and address of the seller’s company
- Ask yourself - do I want or need this, can I afford it, could
I get it cheaper elsewhere? Do I know and trust the seller?
- Ask the seller what will happen if you change your mind. In
most cases you will have a seven-day ‘cooling-off’
period during which you can cancel the contract.
- Ask for more time if you’re not sure; a reputable seller
will understand
- Pay by credit card for goods or services costing more than £100.
The credit card company will give you some protection.
- Get a receipt with the name, address and phone number of the
company on it.
Don’ts
- Ask a doorstep seller to call unless you’re sure you want
to buy
- Let a caller into your home if you are at all suspicious of
them
- Agree to buy anything until you’ve checked prices elsewhere
- Let the seller push you into making a snap decision
- Pay a deposit unless you’re sure you want to buy
- Agree to have work done on your house without getting a second
opinion
- Let persuasive salesmen convince you to buy things you don’t
need
- Listen to scare stories. They are usually nonsense.
For further information contact Trading Standards on 01851
709577
Nigel Scott
Communications Officer
Comhairle nan Eilean Siar
Tel: 01851 709389 (Work)
Tel: 01851 706412 (Home)
Tel: 07884 236103 (Mobile)
email: nscott@cne-siar.gov.uk |
